Shipping policy
All orders are processed within 24 hours on business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at the checkout before placing an order.
Delivery time within Republic of Ireland is between 1-3 working days (excluding weekends and public holidays)
International Shipping
We offer international shipping to the following countries: Albania, Andora, Aland Islands, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finlandia, France, Germany, Gibraltar, Grece, Guernsey, Hungary, Iceland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Lichtenstein, Lithuania, Luxembourg, Macedonia, Monaco, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, United Kingdom, Vatican City, United States & U.S. Outlying Islands, Mexico, Australia, New Zealand, Argentina, Brazil, Chile, Cyprus, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Makau, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Egypt, Morocco, South Africa, Tunisia.
Shipping charges for your order will be calculated and displayed at the checkout before placing an order.
Delivery time within Europe is between 2-5 working days (excluding weekends and public holidays). For the rest of the world, you have to allow between 3-20 working days (excluding weekends and public holidays) depending on country. Please note that some world economy events, that are outside of our control may disrupt and delay your international delivery.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hugola Soaps is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within predicted maximum number of days of receiving your shipping confirmation email, please contact us at info@hugola-soap.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@hugola-soap.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Full Refund Policy available in the link at the bottom of the page.
If you have any further questions, please don't hesitate to contact us at info@hugola-soap.com